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Patients' Rights

As a leading Health care provider, Al Salam International Hospital is dedicated to providing you with the best possible health care. As part of this commitment to quality care, we work to establish trust and open communication with patients and families and to understand and protect each patient's cultural, psychosocial and spiritual needs. We want to make sure you are treated with dignity and respect, and that you are given all the information you need to understand your condition and make decisions about your treatment. These components of care are known as "Patient Rights". The major areas covered include:

  • Choosing the medical doctor / physiotherapist
  • Acquiring a medical report about condition if requested according to hospital boards
  • Information confidentiality
  • Excellent healthcare
  • Clean & safe environment
  • Respectful treatment

In addition, there are some "Patient Responsibilities" you have, which can help us work together to ensure you receive quality care.

Patient Responsibilities:


  • Abide by the regulations and laws in force at the hospital
  • Abide by the appointment timing
  • Respect the appointments and number of sessions during treatment course
  • For appointment cancellations, please call in a advance to inform the department
  • Submit complete and accurate information with regards to your previous and current medical records
  • Understand the rights of the rest of the patients and workers at the hospital
  • Implement the treatment plan fixed by the doctor/physiotherapist and disclose any problems you may suffer from
  • Pay all financial dues resulting from the medical services provided by the hospital
  • Patient should know what is covered and what is not covered by the insurance company
  • Keep phone on silent mode
  • Only the children and the elderly are allowed to be accompanied into the treatment room

Please take time to read about your Patient Rights and Responsibilities and feel free to ask any of your health care provides at Al Salam International Hospital if you have questions.